Shipping Policy

Thank you for shopping at Fixero.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from fixero.co.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Processing time may vary during holidays, high-demand periods, supplier delays, or product availability changes.

Orders are not processed or shipped on weekends or public holidays.

2. Estimated Delivery Time

Estimated delivery time depends on the product, destination, shipping carrier, and fulfillment location.

For most orders, estimated delivery time is:

United States: 2–15 business days
Other supported countries: 10–25 business days

Some products may arrive earlier or later depending on carrier conditions, customs processing, weather, or other factors outside our control.

Delivery estimates are not guaranteed unless clearly stated at checkout.

3. Shipping Locations

Fixero currently ships to selected locations where our fulfillment and shipping partners can deliver.

If your address is not supported at checkout, we may not be able to complete delivery to that location.

4. Shipping Cost

Shipping costs may vary depending on the product, destination, shipping method, and order value.

The final shipping cost will be displayed at checkout before you complete your order.

From time to time, we may offer free shipping promotions. Free shipping offers may be subject to specific conditions, product exclusions, or minimum order values.

5. Order Tracking

Once your order has been processed and shipped, you may receive a tracking number by email.

Tracking information may take 2–5 business days to update after the shipping label is created.

If your tracking number does not update immediately, please allow additional time for the carrier system to refresh.

6. Multiple Packages

Some orders may be shipped in multiple packages.

This can happen when items are fulfilled from different warehouses, suppliers, or fulfillment partners.

If your order arrives in separate packages, you may receive multiple tracking numbers.

7. Shipping Delays

Shipping delays may occur due to:

• High order volume
• Carrier delays
• Supplier or warehouse delays
• Customs processing
• Weather conditions
• Incorrect or incomplete shipping address
• Public holidays
• Unexpected logistics issues

If your order is significantly delayed, please contact us at support@fixero.co and we will help check the status of your shipment.

If we are unable to ship your order within the estimated or promised timeframe, we may contact you with an updated shipping estimate or cancellation/refund options where required by applicable law.

8. Incorrect Shipping Address

Customers are responsible for providing a correct and complete shipping address at checkout.

Please carefully check your:

• Full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP/postal code
• Country
• Phone number, if required for delivery

If you notice an address mistake, please contact us as soon as possible at support@fixero.co.

Once an order has been processed or shipped, we may not be able to change the shipping address.

Fixero is not responsible for orders lost, delayed, returned, or delivered to the wrong address due to incorrect or incomplete customer information.

9. Lost or Missing Packages

If tracking shows that your package was delivered but you did not receive it, please first check:

• Your mailbox
• Front door or porch area
• Building reception
• Household members
• Neighbors
• Local carrier office

If you still cannot find the package, please contact us at support@fixero.co.

We will review the issue and may help you contact the carrier or investigate the shipment status.

10. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged package
• Photos or videos of the damaged product
• A short description of the issue

We will review your case and may offer a replacement, refund, partial refund, or other appropriate solution depending on the situation.

11. Customs, Duties, and Taxes

Some orders may be shipped from international warehouses or fulfillment partners.

Depending on your location, your order may be subject to customs duties, import taxes, VAT, or other local charges.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Fixero is not responsible for delays caused by customs processing.

12. Failed Delivery or Returned Packages

If a package is returned to sender because of an incorrect address, failed delivery attempt, refusal to accept the package, or failure to collect the package, we may not be able to offer a full refund.

In some cases, we may offer reshipment, store credit, partial refund, or another solution depending on the reason for return and the condition of the item.

Additional shipping fees may apply for reshipment.

13. Order Cancellation Before Shipping

You may request to cancel your order before it has been processed or shipped.

Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.

If the order has already shipped, you may need to wait for delivery and follow our Return & Refund Policy.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

Fixero
Website: fixero.co
Email: support@fixero.co