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Privacy Policy

This Privacy Policy explains how Fixero (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit or make a purchase from fixero.co.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our website, create an account, place an order, contact us, or interact with our services.

Personal Information

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Customer support messages
  • Account login information, if you create an account

Payment Information

Payments may be processed by third-party payment providers. We do not store your full credit card or payment card details on our website.

Payment providers may collect and process payment information according to their own privacy and security policies.

Device and Usage Information

When you visit our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website
  • Cookies and similar tracking technologies

This helps us understand website performance, improve user experience, and protect our website from fraud or abuse.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Respond to your questions or requests
  • Process payments and refunds
  • Prevent fraud, abuse, or unauthorized transactions
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional emails, if you choose to receive them
  • Comply with legal, tax, accounting, or regulatory obligations

The FTC’s business guidance emphasizes that businesses should understand how personal information flows through their systems and take appropriate steps to protect it.

3. How We Share Your Information

We may share your information with trusted third parties only when necessary to operate our business and provide our services.

This may include:

  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Dropshipping suppliers
  • Email service providers
  • Analytics providers
  • Advertising platforms
  • Fraud prevention tools
  • Customer support tools
  • Legal, tax, or compliance service providers

We do not sell your personal information for money.

However, some privacy laws may define certain types of advertising, analytics, or data sharing as “selling” or “sharing” personal information. If required by law, we will provide a way for eligible users to opt out.

4. Fulfillment and Service Partners

To process and deliver your order, Fixero may share necessary order information with trusted service providers, including suppliers, warehouses, fulfillment partners, shipping carriers, payment processors, and customer support providers.

The information shared may include your name, shipping address, phone number if required for delivery, order details, product quantity, and delivery instructions.

We only share information that is necessary to process your order, arrange delivery, provide tracking updates, handle returns or refunds, and support customer service requests.

Our partners are expected to handle customer information only for the services they provide and to protect it appropriately.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember your preferences, analyze traffic, and support marketing activities.

Cookies may be used for:

  • Shopping cart functionality
  • Checkout process
  • Account login
  • Website analytics
  • Advertising and remarketing
  • Fraud prevention

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

For more details, please review our Cookie Policy.

6. Email Marketing

If you subscribe to our newsletter or marketing emails, we may send you updates, promotions, product recommendations, or special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@fixero.co.

We will still send important transactional emails related to your orders, account, payments, shipping, or customer support.

7. Data Security

We use reasonable technical, administrative, and organizational measures to protect your personal information.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information from unauthorized access, loss, misuse, or disclosure.

8. Data Retention

We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including:

  • Order fulfillment
  • Customer support
  • Legal compliance
  • Tax and accounting records
  • Fraud prevention
  • Dispute resolution

When information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

These rights may include:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt out of certain marketing communications
  • The right to object to or restrict certain processing
  • The right to data portability
  • The right to opt out of the sale or sharing of personal information, where applicable

California privacy law gives eligible consumers rights related to personal information, and the CCPA regulations provide guidance on how businesses should inform consumers and handle privacy requests.

EU data protection rules also provide individuals with rights over their personal data, including ways to exercise those rights under GDPR.

To exercise your rights, please contact us at:

support@fixero.co

We may need to verify your identity before processing your request.

10. California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Subject to applicable law, you may have the right to:

  • Know what personal information we collect
  • Know how we use and share personal information
  • Request access to your personal information
  • Request deletion of your personal information
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information
  • Limit the use of sensitive personal information, where applicable
  • Not be discriminated against for exercising your privacy rights

To make a California privacy request, contact us at:

support@fixero.co

If required, you may also use the following page:

Do Not Sell or Share My Personal Information
URL: fixero.co/do-not-sell-or-share

11. International Users

If you access our website from outside the United States, your information may be transferred to, stored, or processed in countries other than your own.

By using our website, you understand that your information may be processed where our service providers, suppliers, or fulfillment partners operate.

12. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

13. Third-Party Links

Our website may contain links to third-party websites, apps, tools, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Fixero
Website: fixero.co
Email: support@fixero.co

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